TurboTax

I qualify for the free to file tax return option (1040-EZ) because of the amount of income I made last year as well as the fact that I don't itemize any deductions. I have also been using TurboTax since about 2018 or earlier.

This is the first year that I filed, and they added $200 for expert filing advice that I never received. The whole time I was filing, it said that advice was included; I never received any help or advice. My total tax return was only supposed to be $800. So after being charged the $90 I was supposed to pay (even though it says you file for free), TurboTax added another $200 for expert filing advice, even though I filed the entire tax return myself, leaving me with only about $500, wtf.

TurboTax is turning into a complete scam. Run, don’t walk, and find another option just like I have to do now with only two weeks left to file my taxes because they added this random fee and then told me it could not be removed when I called in. OAN, there’s absolutely no customer service option available in the app. Only pay for help options.

I had to literally Google TurboTax customer service to find a number to call them, just for the rep to tell me that the $200 expert filing advice fee is now standard on every return regardless of filing type and cannot be removed.

Intuit TurboTax is a scam, and they should be ashamed to operate so sneakily with them being such a large and profitable company. I hope they go bankrupt.

My wife and I used the CD version of TurboTax Standard on Windows 10 in Canada for years with little problem, including for my U.K. pension.

Last year, Microsoft stopped Windows 10 support, and TurboTax announced that they will only handle the 2025 tax year on Windows 11. We also understood that the online version of TT was now the way to go. So we got new computers with Windows 11 but no CD tray. According to TT, the online equivalent of TT Standard for CDs was Deluxe.

So we got that for $45 CAD. It could not handle my U.K. state pension. I called TT and was told that only the Premier version could.

They were nice enough to send me that for free (normal purchase price $100). You would not believe the trouble we had trying to get it to accept the pension in a way that added it to our pension splitting. We spoke to four different TurboTax advisors, to no avail. The last one eventually had to admit they could not do it, but the professional version could ...

for $1000! That is not only false advertising, but the higher version costs over double! So we used a tax accountant ... no problem!

But we used the TT we had for our son's simpler situation.

That resulted in a child support amount we input into the personal profile section being entered on the tax form as a figure that was three times higher, which then prompted a tax audit! We will never again use TurboTax - a complete waste of time and money.

I filed a simple 1040EZ federal tax form today with them. I'm on Social Security and wasn't sure if I should file, so I did.

Getting back a whole $25.00 and that's okay, that's not my issue. The fee was going to be $40.00, so I said what the heck, I'll go ahead and file and be out of $15.00. Came to the part where you pay, and it says, 'Easy just take it out of your refund!' Well... I'm only getting $25.00 back, so I just opted to pay with a debit card.

Then... I looked at my receipt and they charged me $284.04 for a simple filing! Immediately gone from my bank account. Spoke with a non-English speaking person (difficult) and was told that he was emailing me a form for a refund and to allow up to 72 hours after filing it.

The form asks for a corresponding email and won't accept it! This is the same email that he sent the info to and requested a number from the email that was sent to me (no such number in the email). Why do I have to go through this to get my money back that they took from me immediately without my knowing? Any suggestions?

I'm going to continue to post until I get my money back...

BBB and others. They don't care that I don't have that money for bills.

Like many of us in the food/delivery industry and many others, the first couple months of the new year are always slow and pay is almost cut in half. This year, I decided to give one of the big companies a try who were offering an advance, especially since I get a healthy return every year.

I searched and landed here. I literally started with specifically searching the refund advance, clicking get started under the banner for the advance, filled in every thing asked, opened up a new account through CK and even opened a savings to be safe. I fat fingerd a number on my kids ss first time around so I re submitted and went through the entire process again, checking everything. I never had any further prompt about the advance so I continued on filing and all was submitted and accepted ( prerequisite for getting approved or denied) and still nothing.

Ended up costing me quite a bit coming out of my return to file with them. I met every qualification listed and did every single prompt. I took my time to make sure I did it right so this kinda thing wouldnt happen. I am very seriously considering using some of my return to hire an attorney to look over everything as I feel I was lied to and intentionally misdirected just so they would get $$ from me.

It's very criminal and I encourage all the many in the same boat to consider doing the same. Not only to get anything back you can but on principal. We are all constantly getting screwed over by these big companies and they will get worse until we tell them no.

If I do, and win, I promise to make as public as possible so it can be sited for others doing the same. Prime example of how we are being used.

Was a fan at the start. Easy to use, and I learned about how to save money on taxes.

Gradually it became less user friendly. And not useful for anything at all complicated.

Switched to HRBlock. More expensive, but definitely worth it. You deal with a live person (shout-out to Steve Subka in Baraboo!).

He's showed us lots of ways to reduce our taxes for next year, and to make more money with where we put our money. Our taxes (we're retirees) are too complicated for TurboTax.

Plus HRBlock is way less work.

As soon as you've gathered up your tax statements you're done. No more spending hours hunched over a computer.

I used TurboTax for about 4 years because I felt my taxes were not difficult, since I no longer worked or had a business. Last year was a disaster because the CPA was hard to reach.

The phone calls were AI-generated and difficult to handle because I waited until the last minute to do them, and I had only a week to get them in. After feeling all along that their system was generating things I did not need, having me pay the IRS upfront for the next year, I called the IRS, and they told me to go online and look at the free tax services, where I could file for free. And that's exactly what I did this year, because I was ripped off paying for services I did not need and had to amend the taxes right before filing last year.

My taxes were not that complicated, and I did them myself. Shame on TurboTax.