TurboTax
TurboTax Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TurboTax has 2.2 star rating based on 1760 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend TurboTax to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, It was online.
Cons: Being lied to and misled, No customer service, Getting ripped off.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TurboTax has 2.2 star rating based on 1760 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend TurboTax to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, It was online.
Cons: Being lied to and misled, No customer service, Getting ripped off.32% of users think that TurboTax should improve its Customer Service.
50% of users say that they won't use TurboTax in the future for similar services or products.Recent recommendations regarding this business are as follows: "Highly recommended.", "No good", "H&r block", "More personal contact", "Find another tax software".
Most users ask TurboTax for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou guys stole money from me
I cant get my money that you guys held back from irs from stimulus money I called them they said you guys need to release the money back to the irs or I will take legal actions against your company I have all rights to my money
- Fast responses
- Stealing money
Preferred solution: I would like to get my money
User's recommendation: Stop stealing money from people
Hello, my federal refund was sent to you on 6November, I contacted you on the phone to find out the status of the payment, you said my routing, and account details were incorrect, gave me the number
I need my check, once you knew the information was incorrect you should stop everything and mail me a paper check. I dont know how that information got askew.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Durant, MississippiTrying to get my 2010 tax resolved and trying to get my stimulus check
I'm trying to get my 2010 tax I had got my state taxes but they never gave me my federal taxes when I'm working at Leesville lumberyard win 2010 they gave me my state taxes never gave my federal and I signed for my stimulus package I had got my first stimulus but never got my other two or three and I'm trying to learn how to get that can you help me with this matter thank you have a nice day may God be with you
User's recommendation: The IRS office
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAfter 25 years as a TurboTax customer, I AM DONE.
TurboTax Deluxe for 2023 has a bug that's preventing me from e-filing my taxes. Every time I try to file, a window pops up that says I can't claim the Energy Efficient Commercial Building credit on my Schedule C without a Form 7205, and that TurboTax doesn't support that form!
But I am NOT claiming that credit. Line 27b on the Schedule C, which asks for that form, is ZERO! Trying to communicate with Intuit's laughably mis-named "customer service" staff is impossible without ponying up more money. Online help?
A bad joke. Just robots parrotting back what you say, and trying to get you to sign up for a $55 a month service before you can even speak to a human being. Trying a phone call? That robot will say it can't find a record that I'm a customer, and hangs up on me.
Trying to log into the Intuit website as a customer? It claims my password -- which I just re-set weeks ago when I couldn't download the software without logging in -- is incorrect, even though they recognized my account well enough to email me a log-in code. Intuit used to be a good company.
But their greed and disregard for their customers -- whether using QuickBooks or TurboTax -- has gotten out of control. Absolutely the worst corporate "customer service" experience I've ever had -- and that's saying something.
- It allows you to import a lot of data from prior year returns
- Software bug blocks me from filing electronically
Preferred solution: Meaningful customer service so I can speak to a human about a bug in the software that is preventing me from filing my tax return
User's recommendation: Use ANY tax software, from any source, rather than entrust your finances to Intuit.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
They stole my money. I am handicapped with one eye and didn't see the 'e-file' button.
They won't refund me so I can file my taxes. This is insane.
- Access
- No real help diy
Preferred solution: Full refund
User's recommendation: H&r block
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for some help
When I I was setting up this account I had to put in my sin number I'm trying to receive it cause I lost it
Preferred solution: Information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Edmonton, AlbertaBunkd
Just give me my sin number is all I ask for ok so please help me out I would ?!sooooo please helpe ok
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOwe Utah money because of their mistake
I received an audit letter from the Utah state tax commission. It turns out TurboTax deducted something it should not have.
Now, I will owe money. TurboTax assumed that Qualified Retirement distributions are not taxed in Utah. They were completely wrong. Only in very specific cases they are not taxed.
TurboTax, by default, sets up the distribution as not taxed, and the page that shows the deduction says it is not taxed.
But that is not the case. It is only not taxed if taxes are already paid in another state.
- Easy
- Cannot be trusted to do taxes correctly
Preferred solution: Apology
User's recommendation: Find another tax software
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North Las Vegas, NevadaI'm locked out of my account
Someone did my taxes on the turbo tax on a MacBook lap top and they turn tables in got back into my email address and lock me out of my email to where I won't see nothing it's going on with my text return trying to figure out how do I get it to where they can't get into it evening knowing all my information..
User's recommendation: That's not my email address that appear on the sign in
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTURBO TAX unauthorized transaction and charge to my credit card
I was looking into turbo tax services
I wanted to do my taxes with them and added my credit card information, because I was ready to start and finish (wrong on my behalf)
I went through their website and (some) tax pages, but did not find what I was looking for compared to other tax service companies.
After I was done looking at their information, I closed everything and received a notification that my credit card was charged $129.
Everything and all tax pages were in blank, and I did not file anything with them.
I contacted their customer service with NO success (no response)
And they have no email to contact them. I filed for a refund but received an automatic response that it was non refundable
Once again.
I dile not file with them or authorize any transaction!! All pages were in blank!
Preferred solution: Full refund
User's recommendation: Not recommend at all. Look elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInaccurate charges
For years, my husband and I have filed with TurboTax or it's partner sites. Typically, the cost is $39-ish for State and about the same for Federal because we have nothing more than W-2's and basic filing needs.
It usually comes out to be around $80. This year, I started filing on my laptop and finished filing on my phone. Having no idea there is a difference in platforms and how the process looks as you go through each section, I apparently accepted a Deluxe package when finalizing things on my phone. I had NO idea.
I declined the Deluxe and Max at least once when I started on my laptop as we have never needed it. With needing to file because the deadline is approaching, I finished filing on my phone and paid the $133 fee. I was a bit shocked at the price but there was nothing I could do nor was there any breakdown of what that entailed. I just assumed that with the horrible state of the economy, TurboTax raised their fees to file and left it at that.
However, I kept seeing ads about filing for free with TurboTax so I got curious and looked at their online prices. Federal ranges from free to $129 and State remains at $39 (look at their online TurboTax Filing Options to see this pricing). I understand that you can add extra things which in turn will up the cost of filing but not once did I intend to add anything extra. Our history with filing with them makes it clear we don't need that nor have we ever added it and would make someone deduce that it was added in error.
When I called to inquire of the breakdown and request a refund, the agent Ramone advised it was $133 because I added Deluxe and nothing could be done. I asked if he could tell at what point in the filing process I "accepted" adding that package and he couldn't answer that. I then asked for it to be corrected because our filing status is basically the bare minimum and he said there was nothing he could do since it was already paid for. I find this very disturbing.
AND the fact that they have different versions of their service for desktop vs mobile (phone) platforms makes me mad. Obviously it's more difficult to see things on the mobile version you would have otherwise seen on the desktop version. When I was finishing filing on my phone, not once did it tell me I accepted the any "Deluxe" upgrade nor did it have me confirm it somewhere because if it had, I would've removed it! Now, they're making if difficult to get the amounts corrected to what I should've paid.
Regardless of Deluxe being unknowingly paid for, it should be corrected. Lastly, if you look at their filing prices, they have TurboTax Deluxe -Federal: $39 - State: $39 so how the *** did they charge ME $69 for Federal and $64 for State even with Deluxe? They can't produce a receipt to break it down.
If there is a reason that more needs to be charged, there should be a receipt with an explanation; e.g., You filed 2 W-2's and xyz, for that it's $xx. Just all around not happy.
- Do it at your own pace
- You could make a mistake which will cost you more
Preferred solution: Full refund
User's recommendation: Check, check, and triple check again.
Refund status
The information I needed was made available to me, to help assist in recovering my refund. I would recommend this service.
User's recommendation: Highly recommended.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I haven't gotten my federal taxes back and I filed them in February 5th
I filed February 5th my taxes I have received my state I haven't received my federal I'm trying to find out where my federal taxes are I don't remember the exact amount I wrote it down but I can't find it so I can't get online to do it I'm trying to find out my information the amount and all that that he first give me when I called and done my taxes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Port Jefferson Station, New YorkMuch as I’ve been trying I can’t get a a REAL person on the phone to answer my question’s!!!!
As I have stated and tried to get someone to help me, I continue getting the robot!!!
So your service SUCKS!!!
User's recommendation: DONT BOTHER!!!
Tax Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkTaxes refund
Where's my money...TurboTax. DeAnna Gage and United States Monarchy III. Forms must be sent out and faxed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaxes
I filed my taxes with TurboTax several months ago and TurboTax advertised that the service was free. When it was time to push the file button, I was hit with a bill of over $200!
I made it absolutely clear that I am disabled and have a very low income, so therefore I cannot pay the fee. I am well below the poverty level, so I would like for my information to be emailed to me if possible so I can go someplace else. My return is delayed because I cannot afford the fee, period! So even though my information has been given, I cannot get my refund and for a poor person, this is frustrating.
TurboTax advertising was not accurate and misleading so I'm stuck with not being able to file through TurboTax.
Any saved tax information I would like to take to another tax place if possible because my taxes will never be filed with TurboTax because of the fees I cannot pay. Pissed off consumer.
- No comment
- No comment
Preferred solution: My taxes filed for free like turbo tax had advertised or I can take my tax information to another tax agency
Refund not received
You figured my taxes and guarantee them to be correct. The state of Missouri denied my return.
The state has refused to give a competent reason for denying the refund.
I want to SPEAK to someone responsible enough to satisfy my complaint. I dont want to communicate via email or text or on these lameass chats.
User's recommendation: No good
About
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TurboTax is a tax software that calculates gains and helps one deduct investment losses, finds tax-saving rental property deductions, guides through reporting sales from employee stock purchase plans. TurboTax CD/Download includes tax preparation and printing of unlimited federal tax returns and free federal e-file of up to 5 federal tax returns. TurboTax makes protecting personal and financial information. One can choose a TurboTax CD, a TurboTax download, TurboTax Online, or free tax filing with TurboTax Online Free Edition. TurboTax uses the encryption technology used by banks. The customer service is available at (877) 829-9695 and fax (888) 901-9695 or via email using the web site of the company.
TurboTax is ranked 18 out of 184 in Taxes category
USA, Canada
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They debited money right out of my checking account for 3 times what I payed. I spoke to them and was told the check was in the mail.
The check never came. Do not trust them to refund your money