Contact TurboTax Customer Service
TurboTax Phone Numbers and Emails
Toll-Free Number:
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(888) 777-3066
Customer Service:
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(800) 446-8848
Headquarters:
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(650) 944-6000Intuit Inc.
Investors/ Franchasing:
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(800) 937-5449Transfer Agent (Shareholder Relations)
TurboTax Emails:
Contact Information
TurboTax Website:
TurboTax Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Privacy Team
2800 E. Commerce Center Pl.
Tucson, AZ 85706
TurboTax Customer Service Reviews
Worst customer service ever. I still havent corrected the problem.
Paid for the service months ago and now receiving messages about payment again. The card I paid on is not active and your rep couldnt understand what to do.
I could get in the White House easier than actually talking to a live rep that can actually speak English. Ill be getting on Twitter to share this horrible service to the Globe.
They agree they owe me but yet have not paid me. I have talked to numerous SUPERVISIORS and this company cannot resolve an issue where they were in the wrong.
The customer service reps are always nice, professional and do their best to help resolve it; but their hands are tied. This company is a poster child for micro management. I am tired of their automated service line it will hang up on me. Everytime Icall Iam on the phone for the next 2 to 3 hours LITERALLY!!!
Someone needs to reformat this company. They would save a lot of MONEY and TIME in their company and ths consumers time and money as well.
With happier consumers. This is a joke.
How Good is TurboTax's Customer Service?
Summary of TurboTax Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call TurboTax?
Request for Information Question:
- “I have a license code and for 2022 tax and need help apply the code and knowing were to apply it.”
- “To find out about an advance on my taxes”
- “Need help with an old account”
Return/ Replace Question:
- “Tax returns 2023”
- “Can't get 2021info into 2022 return”
- “Missing tax return”
Refund Question:
- “Refund help”
- “Where's my refund”
- “Refund not processed”
Account Question:
- “Recovery account”
- “Can't login to my accont.”
- “Login in phone number update”
Shipping and Delivery Question:
- “Never received my refund 2022”
- “Didn't receive my refund”
- “Didn't get my refund”
Payments and Charges Question:
- “Charged account”
- “You haven't released my payment to my account I got my state, but not my federal”
- “Billing”
Employment Question:
- “Need to find past w2”
- “W2”
- “I need my old w2 return from 2012 to 2015”
Product/ Service Question:
- “Want to know when they are doing holiday loans”
- “Need a loan on my taxes”
- “I cant access my 2021 return and need it for my FAFSA”
Cards Question:
- “Card not working”
- “Update credit card”
- “To update my credit card info”
Staff Question:
- “Customer service.”
- “Trying to get service”
- “Poor service”
Activation/ Cancellation Question:
- “Activation”
- “Turbotax will not activate”
- “Deactivate my account”
Website/ Application Question:
- “Website issue”
- “Turbo tax application issues”
- “Trouble with site”
Other Question:
- “Recover my 2019 tax that I filled on 2020 so if you”
- “Need to update my phone number”
- “Copy of tax forms 22”
About
, , , ,
TurboTax is a tax software that calculates gains and helps one deduct investment losses, finds tax-saving rental property deductions, guides through reporting sales from employee stock purchase plans. TurboTax CD/Download includes tax preparation and printing of unlimited federal tax returns and free federal e-file of up to 5 federal tax returns. TurboTax makes protecting personal and financial information. One can choose a TurboTax CD, a TurboTax download, TurboTax Online, or free tax filing with TurboTax Online Free Edition. TurboTax uses the encryption technology used by banks. The customer service is available at (877) 829-9695 and fax (888) 901-9695 or via email using the web site of the company.
TurboTax is ranked 17 out of 194 in Taxes category
USA, Canada
